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A highly experienced bookkeeping training and IT services team that will go the extra mile

Need help with Xero? Then Talk To A Human Like Me!

Support by email can be frustrating ...

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POSTED BY ALISON MEAD ON 25/03/2019 @ 8:00AM

Xero has become a very popular accounting system for small business owners, but their support is by email so you can't talk to a human ...

Xero support can be a frustrating, so talk to a human like me instead!

Xero support can be a frustrating, so talk to a human like me instead!

copyright: alphaspirit / 123rf

I just got off the phone to an accountant I know who was a little frustrated trying to solve an issue with Xero for one of his clients. He'd made a request for support, explained everything he could via email and the Xero support team had sent him a link to a general video.

"This didn't answer his question at all!"

Being a little frustrated that the video had only shown him a generalist view of his problem, he called me as he knew I am Xero certified in accounts and payroll and could help him. You see, email support doesn't always work; sometimes you need to talk to a human like me.

So I was able to offer him the right solution within a few moments of him explaining the issue his client was having, and he fixed their Xero accounts while I was on the phone with him.

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This is a service I offer for both Sage 50 and Xero users. If your bank account won't balance, you aren't sure how to issue a customer refund, set up a contra between you and a supplier, or need answers to any one of a hundred bookkeeping questions you may have, then I can help you.

"Would you like to know more?"

I can be there to support you whenever you need help. If you'd like to find out more about how I can help you with Sage 50 or Xero then do give me a call on 01604 420057 or click here to ping me an email and let's see how I can help you.

Until next time ...


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More about Alison Mead ...

Alison loves bookkeeping and supporting bookkeepers. She has been helping clients to be better bookkeepers in Sage 50 for over 24 years and has been Xero Accredited in accounts and payroll for a number of years too.

She specialises in a very unique hand-holding method of training, helping bookkeepers and business owners to use their accounts software as and when they need support in setting up and producing their invoices, reports and financial information.

Alison combines her role at Silicon Bullet with her Forever Living network marketing businesses and is often to be seen at business networking meetings as she likes to keep busy.

You know what they say: if you want something done well ask a busy person!


01604 420057