Watch Out When Upgrading To Sage v26 |
Your comments may become errors ... |
POSTED BY ALISON MEAD ON 07/10/2019 @ 8:00AM
If you're upgrading to Sage v26 then you need to be careful of one of the improvements to the software. Some comments and warning have now been reclassified as errors, and this is causing headaches for many users ...
When upgrading to Sage v26, your comments may become errors!
copyright: andreypopov / 123rf
And even worse than that, some of the errors are classed as 'non-fixable' according to Sage themselves. They've suggested that should this problem occur, that the user returns to the last known clean data set.
"But these new errors have been comments in their system for years!"
And as they've never caused a problem before, the chances of finding a clean data set without these 'errors' in them means going back possibly years and years which no sane user would be prepared to do.
We raised this issue for one of our clients and eventually (reluctantly), Sage offered to fix the data for free, but this wouldn't be the case for the vast majority of users who are upgrading to Sage v26 who may not have Sage Cover.
So, what can be done? Well, I'm working with an ex-Sage developer who can fix these errors within just 24-hours and at half the costs of Sage's own 5-day service, so don't panic!
Remember, the free fix from Sage will not necessarily be offered to all those upgrading to Sage v26, so if you discover these new errors in your system, do give me a call on 01604 420057 or click here to ping me an email and let's see how I can help you.
Until next time ...
ALISON MEAD
I'm your Bookkeeping Buddy: Discover more by clicking here!
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