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Watch Out When Upgrading To Sage v26

Your comments may become errors ...

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POSTED BY ALISON MEAD ON 07/10/2019 @ 8:00AM

If you're upgrading to Sage v26 then you need to be careful of one of the improvements to the software. Some comments and warning have now been reclassified as errors, and this is causing headaches for many users ...

When upgrading to Sage v26, your comments may become errors!

When upgrading to Sage v26, your comments may become errors!

copyright: andreypopov / 123rf

And even worse than that, some of the errors are classed as 'non-fixable' according to Sage themselves. They've suggested that should this problem occur, that the user returns to the last known clean data set.

"But these new errors have been comments in their system for years!"

And as they've never caused a problem before, the chances of finding a clean data set without these 'errors' in them means going back possibly years and years which no sane user would be prepared to do.

We raised this issue for one of our clients and eventually (reluctantly), Sage offered to fix the data for free, but this wouldn't be the case for the vast majority of users who are upgrading to Sage v26 who may not have Sage Cover.

So, what can be done? Well, I'm working with an ex-Sage developer who can fix these errors within just 24-hours and at half the costs of Sage's own 5-day service, so don't panic!

Remember, the free fix from Sage will not necessarily be offered to all those upgrading to Sage v26, so if you discover these new errors in your system, do give me a call on 01604 420057 or click here to ping me an email and let's see how I can help you.

Until next time ...


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More about Alison Mead ...

Alison loves bookkeeping and supporting bookkeepers. She has been helping clients to be better bookkeepers in Sage 50 for over 24 years and has been Xero Accredited in accounts and payroll for a number of years too.

She specialises in a very unique hand-holding method of training, helping bookkeepers and business owners to use their accounts software as and when they need support in setting up and producing their invoices, reports and financial information.

Alison combines her role at Silicon Bullet with her Forever Living network marketing businesses and is often to be seen at business networking meetings as she likes to keep busy.

You know what they say: if you want something done well ask a busy person!


01604 420057