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Sage50cloud: Error! You Have Entered An Invalid Password

This has confused a lot of people ...


Posted by Alison Mead on 15/02/2021 @ 8:00AM

If you have recently upgraded to Sage50cloud v27 then next time you login, you may get this error message. This has confused a client of mine this week as no one had changed their password, but all of a sudden after the upgrade they could no longer login ...

If you've just upgraded to Sage50cloud v27, you may not be able to login!

If you've just upgraded to Sage50cloud v27, you may not be able to login!

copyright: fizkes / 123rf

If you used to have a long password in your Sage then this is an easily fixed problem. In prior versions before Sage50cloud v27, the system allowed you to create a longer password of more than 10 characters, but the system only read the first 10 characters and anything from character 11 onwards was ignored.

"However, v27 now has increased the permitted
password length to 32 characters!"

This means that if you keep typing your long password it won't be recognised after the 11th character. I didn't find this out for myself at first as my password has always been 9 characters long so it wasn't until a client had this problem that I was aware of this change.

So, the answer is when you first login after upgrading, only type the first 10 digits of your old longer password into Sage50cloud v27 then continue to use this password going forward or go to Settings->Change Password and reset the password to the longer one you thought you had before!

"It is also a good idea to make use of the security question!"

This is perfect as you can now set it up in case you ever forget your password. Sage50cloud passwords are also not case sensitive, so you can use upper or lower case or a combination of the two and still log in.

Until next time ...



Would you like to know more?

If anything I've written in this blog post resonates with you and you'd like to discover more, it may be a great idea to give me a call on 01604 217365 and let's see how I can help you.

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About Alison Mead ...


Alison loves bookkeeping and supporting bookkeepers. She has been helping clients to be better bookkeepers in Sage 50 for over 24 years and has been Xero Accredited in accounts and payroll for a number of years too.

She specialises in a very unique hand-holding method of training, helping bookkeepers and business owners to use their accounts software as and when they need support in setting up and producing their invoices, reports and financial information.

Alison combines her role at Silicon Bullet with her Forever Living network marketing businesses and is often to be seen at business networking meetings as she likes to keep busy.

You know what they say: if you want something done well ask a busy person!


01604 420057