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Customer Address Changes In Sage

Don't get caught out ...


Posted by Alison Mead on 09/01/2023 @ 8:00AM

When a customer changes their address you will need to change it in your accounts software, whatever the address is, but the Sage50 Cloud works there can be a little catch which caught me out this week ...

Make sure that in Sage, the address change is done everywhere it is needed!

Make sure that in Sage, the address change is done everywhere it is needed!

copyright: undrey / 123rf

First, changing the address has been made much easier in the latest version of Sage (28.1 at the time of writing). Just next to the address field in a customer record, you will see a little clipboard symbol with a green arrow pointing left.

If you copy your address from an email or other document and it is either on separate lines or each line is separated by a comma then you can now copy the whole address in one go. Click on the clipboard symbol, and Sage will split the address into the 5 address fields, asking for clarification if there are too many lines.

"I always found pasting or typing addresses into Sage one line at a time a complete pain so this is a welcome update!"

However, as in my case, I have recurring invoices for charges which I make monthly and quarterly for various customers, and even if you put the new address in the customer record then these recurring invoices will still have the wrong address listed.

This will also happen if you duplicate an old invoice. So, I was merrily sending out quarterly invoices to completely the wrong address, but as they were emailed this was only picked up this week and the address changed two years ago!

To rectify this with recurring invoices, you will need to open up and edit the recurring invoice and reselect the customer account code so it brings in the new address from the customer record. But be careful as the system may also return pricing to default pricing if you allow it to. It's safer to copy the address, in the same way, using the clipboard icon as you did in the main customer record so no pricing will be changed or affected.

"So, don't get caught out like I did!"

Make sure the address change is done everywhere it is needed. If you use Sage50 software for your bookkeeping and feel like you would like to know more about how the software works then why not book a handholding session with me?.

Until next time ...



Would you like to know more?

If anything I've written in this blog post resonates with you and you'd like to discover more about changing customer addresses in Sage50Cloud or would like a handholding session for me to show you how, it may be a great idea to give me a call on 01604 217365 and let's see how I can help you.

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About Alison Mead ...


Alison loves bookkeeping and supporting bookkeepers. She has been helping clients to be better bookkeepers in Sage 50 for over 24 years and has been Xero Accredited in accounts and payroll for a number of years too.

She specialises in a very unique hand-holding method of training, helping bookkeepers and business owners to use their accounts software as and when they need support in setting up and producing their invoices, reports and financial information.

Alison combines her role at Silicon Bullet with her Forever Living network marketing businesses and is often to be seen at business networking meetings as she likes to keep busy.

You know what they say: if you want something done well ask a busy person!


01604 420057